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SalesForce is one of the most commonly mentioned names when talking about customer relationship management solutions. But not everyone has a thorough understanding about this tool. As a Certified Registered Salesforve Consulting Partner in Vietnam, we’d like to provide you with any Salesforce-related information that you need to know.
SalesForce was formed in March 1999 at the headquarters San Francisco, California, USA. Over 20 years of development, SalesForce has become a leading cloud computing Customer Relationship Management (CRM) solution in the world. With the mission of providing the most specialized, comprehensive solutions in management, sales and customer care services, SalesForce has received trust of many companies around the globe. Not only that, this is also one of the management software with high security, reliability, and cost flexibility, suitable for each enterprise scale and quite convenient for users. According to statistics, there are now more than 500,000 businesses around the world that trust and choose SalesForce Sales Cloud to improve sales. The most typical ones are the "big companies" such as Lazada, Western Union, Coca Cola Germany, Canon, L’Oréal, Adidas, ... The Vice President of IT of Lazada Group, Mr. Tushar Kuchhal said: “Lazada uses Sales Cloud to improve sales speed from weeks to just a few days. The increase in the number of orders is attributed to the development of distribution channels as well as the quality of better order management ”. Salesforce includes some of the following features that strongly benefit modern businesses: ChatterChatter is a module that allows employees to quickly update and share information with customers and stakeholders. This is a preeminent customer and internal communication tool. Customers can connect and communicate with each group of employees who are in charge of the services that they specifically need. From there, businesses can update information about their customers in real-time. In addition, SalesForce can support decentralization, sharing work, information and documents between groups, ensuring the smoothest, and fastest work processes. Managing customer informationSalesforce CRM supports sales staff to capture details of customer information like transaction history, contact information, interactions, financial capabilities, etc. This information will be the source of reference for the marketing and sales department. Via the history tracking and communication with customers features, employees can develop plans with new activities for different group of target audience. Tracking sales opportunitiesSelling opportunity is something that any business is interested in. With the support of Salesforce CRM, businesses will capture all the important information such as contracts, value-based sales opportunity analysis, competitors, etc. Resulting in business supporting tools updates and responses in time to unexpected changes that arise and develop a case-specific process. If you still have any questions about Salesforce, contact us now. We’re available if you want to hire salesforce consultant or any IT-related services like hiring a blockchain development company, AI solutions development in Vietnam, DevOps consulting services, etc. This post first appeared on : https://tpptech.weebly.com/blog/3-significant-salesforces-features-helping-to-boost-your-sales-immediately
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For many manufacturing companies, the past year has been challenging.
The disruption of global supply chains has made it difficult to get raw materials and deliver parts to clients. Manufacturers are dealing with physical shortages and the logistical challenges of communicating with clients about what's changing, what's available, and when their sales agreements will be met. Even though most of us cannot do much about supply chain disruptions caused by pandemics, software like Salesforce can smooth out internal operations, streamline client communications, and allow us to operate more efficiently. Manufacturing companies can streamline internal operations with Salesforce. Being able to respond quickly to the unexpected is key to a manufacturing company's success. Here are a few key capabilities that Salesforce enables: Managing Sales Agreements Manufacturing businesses must keep sales agreements up-to-date month-to-month, but manually updating spreadsheets, emails, and other documents can be daunting. The Salesforce platform streamlines this process by storing all relevant data in one place and automatically updating it when it changes anywhere within the organization. Furthermore, Salesforce can pull data in from an ERP system so that every time information from one part of the organization changes, every part of the organization is updated. Sales reps' ability to negotiate contracts more efficiently is another benefit of having all of the organization's data in one place. Account-Based Forecasting Manufacturing sales teams can forecast growth within individual accounts and across an organization through account-based forecasting. Managers can set team targets and track their progress against those targets. Salesforce makes it easy for managers to see at a glance what's working and what isn't, making it easier to offer support where it's most needed and replicate what works. Client relationships can also be improved by forecasting. For example, you can see whether you'll be able to meet a customer's future needs if you forecast an account's growth six months ahead. Forecasts indicate that you won't be able to meet a customer's future needs, so you can discuss alternatives as soon as possible, which keeps the relationship strong and prevents unpleasant surprises. Eliminating Internal Silos Salesforce allows an organization to store all its data in one place. It eliminates internal silos and improves team communication. Salesforce Manufacturing Cloud, for example, provides sales teams with insight into the operational or manufacturing side of the business. Customers can see real-time inventory levels. Operational teams can easily access sales agreements to see what's to come in the future. Data visibility can also benefit customer service. Customer service agents can quickly determine whether a shipment was sent and whether any problems prevented it from departing if a customer calls about a delayed shipment. Communicating better with Partners Salesforce's Manufacturing Cloud offers manufacturers the opportunity to share data with partner organizations. Using Slack for Sales, manufacturers can communicate in real-time with partner teams about everything from past client needs to discount opportunities and streamline finalizing and renewing sales agreements. By adding Experience Cloud for Manufacturing, manufacturers can share leads with channel partners and gain real-time insights into the demand generated by those channels. Meanwhile, channel partners can gain insights into inventory levels and other key data that will allow them to make confident commitments to customers. Manufacturers shouldn't rely on Salesforce It's important to understand that Salesforce can't transform manufacturing organizations by itself. First, manufacturing organizations' teams need to recognize that adoption involves a lot of work. Salesforce's automation tools and unification of information will make work more efficient in the long run. Still, while they are getting up to speed and learning the new platform, teams are likely to be less efficient. The Salesforce Commerce Cloud - previously known as Demandware, until it was recently acquired by Salesforce - is used by major retailers, Adidas, Puma, Lacoste etc. But how good is this for your eCommerce business and we should prefer it. In this article, we will discuss the salesforce commerce cloud that will help you implement it in your business.
How does Salesforce Commerce Cloud work? Salesforce Commerce Cloud is a customizable, cloud-based software-as-a-service (SaaS) for eCommerce businesses. It offers unique features and functions which provides a highly optimized eCommerce experience. This platform offers eCommerce as a SaaS solution and businesses no longer have to manage a technical roadmap. It also keeps up to date on best practices for eCommerce. To provide the best features, Salesforce Commerce Cloud is continuously improving its features and functionality to keep up with e-commerce’s rapid evolution. Why is the Salesforce Commerce Cloud suitable for your business? With Salesforce Commerce Cloud, brands and retailers can get best-in-class B2C functionality in a single solution. A solution is a beneficial option for B2C retailers and consumer brands. The solution enables your organization to do what it does best. Top features of Salesforce Commerce Cloud Salesforce Commerce Cloud offers a variety of market-leading features which helps in business growth. Smooth upgrades It is a SaaS platform and many new features roll out in the background. These upgrades are available through an administration panel which requires no technician knowledge or expertise. Scalability As it is a cloud-based product, Salesforce Cloud can manage a huge demand and traffic variation without any proper planning. The platform scales silently in the background if demand spikes suddenly. Cloud Services It is a part of the Salesforce family, a variety of CRM and marketing SaaS services can integrate into the solution. Salesforce defines a product roadmap You may decide to adopt Salesforce Commerce Cloud's roadmap if you find it attractive. Additionally, it will free you up to utilize the solution's features and functions to grow the business of your site. What is the licensing model? Due to the platform's revenue-sharing model, the cost of using it is derived from OPEX budgets, so there is no significant upfront license fee. The solution limitations The revenue share model is most attractive to companies with high-profit margins on their products. The model is less appealing to high-volume, low-margin retailers and B2B firms where margins are tighter. If your company has non-standard or niche business models or customers,a SaaS solution may not be the best fit since the feature roadmap is mostly focused on features that would be appealing to B2C retailers. The roadmap won't fit your needs if your requirements don't reflect that. Support for Salesforce Commerce Cloud Salesforce Commerce Cloud was selected as a strategic technology partner by Inviqa to expand our portfolio of eCommerce solutions. Due to its technology partners including Magento Enterprise and Spryker, you can get access to the best technology and approach to meet the goals of your commercial project. Inviqa offers a full system integration services and you can get a business-driven activity roadmap. The services include initial platform selection and selection consultancy, solution design, and build - including creative design and implementation In your search for some of the best CRMs available in the market, you probably came across Salesforce.com somewhere. Salesforce is not the only competitor in the industry offering similar services, and all those R&Ds have probably confused you.
Here we'll explain why Salesforce is the best in its segment and why you shouldn't waste time reading about other competitors. We will be focusing on Salesforce CRM for "Manufacturing Industry" in this blog to make it interesting. Salesforce is not limited to this industry, it is simply that we cannot explain and demonstrate every industry in a single blog post.We will be discussing the "Elevator Manufacturing Industry" in these blogs to narrow down the domain. The manufacturing industries that use Salesforce CRM work with a large customer base, and managing customer relations is of vital importance. If you are busy doing other things, Salesforce can take care of your customers. Salesforce is a cloud CRM (Customer Relationship Management). Businesses can use CRM platforms to target different audiences, set scores and alerts based on lead or customer activity.Using a CRM system across departments ensures that all customer-facing teams have the right data to provide incredible customer service. Salesforce follows the SaaS model to provide a successful cloud. Problems Faced by Manufacturing CRM Unorganized database Business embraces huge volumes of data as the order of the day, presenting challenges about how to manage the data that keeps piling up every day. Data keeps piling up, causing unstructured, unorganized, duplicated, and relational data.Such data can be a curse to CRM for the manufacturing industry. Event Scheduling Imagine contacting each customer and scheduling appointments for the general elevator check-up service on an annual basis. When the meeting is fixed, assign it to an idle engineer who can visit the customer and update them.Now imagine hundreds of customers! It can be a challenge to manage a project like this, but CRM can help you manage it more easily. Salesforce allows you to schedule meetings and tasks so you won't forget them while managing them closer to the customer. Business measurement What can you improve if you can't measure it? Salesforce offers a number of ways to help you estimate your business.It can be as simple as a sales manager focusing on meeting a monthly target or a CEO wanting to measure a company's revenue.By using Salesforce correctly and regularly to manage your customers, you have the data needed to make informed decisions. Efficient Salesforce CRM for Manufacturing Industry Similarly to an experienced employee, a CRM is also a trustworthy employee who is always willing to assist other employees. A CRM can not only increase rep efficiency, but also reduce the cost of hiring new reps. The same holds true for sales representatives or similar positions, but not for field service agents or technical engineers. Why Salesforce for a manufacturing company? Salesforce is not only a CRM tool but a complete CRM solution that goes beyond the basics of contact management. Salesforce is and will always be a CRM platform at its core. Ultimately, it is the integrations that drive this platform. Third party friendly Salesforce works on the “unite and rule” principle. Salesforce offers support for almost every other third party tool either through AppExchange installation or API access. Salesforce keeps a strategy of collaborating with various experts of their domain to offer their services to salesforce and its customers for the growth. Vision in long run Lack of vision has caused many companies to rise quickly and fall quickly. Gartner named Salesforce as a leading CRM solution in 2014, and the company has never slipped from that position. |
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